<img alt="" src="https://secure.hims1nice.com/150891.png" style="display:none;">

The Hill and Griffith Company's News Blog

Congratulations to Dale Welsh on his 40th Anniversary!

Posted by Samantha Farris on Tue, Nov 12, 2019 @ 04:19 PM

Dales 40th Jr-Dale

Dale Welsh has been at Hill and Griffith since 1979.  When we all gathered to congratulate him, Dale's response was, "Okay, so how many of you were still in diapers when I started working here?  A few raised their hands as we all laughed! 

Tags: Hill and Griffith, Employee

Ryan Canfield, Hill and Griffith's Director of Sales attended The AFS 2019 Foundry Leadership Summit

Posted by Samantha Farris on Tue, Sep 24, 2019 @ 11:38 AM

AFS FOUNDRY LEADERSHIP SUMMIT 9-22-19-1

Tags: Hill and Griffith, Employee, Metal Casting, Conference, American Foundry Society, AFS

Hill & Griffith announces it's Exclusive Distributorship with Vemek

Posted by Samantha Farris on Mon, Sep 09, 2019 @ 02:25 PM

The Hill & Griffith Company is pleased to announce that we have entered into an agreement with Vemek Precision Engineering effective August 1, 2019 on becoming their exclusive distributor of their chaplets, chills, vents, nails, filters and consumables for the foundry.

Vemek was created officially in 1969 and specialize in the production of foundry chaplets. They offer a full range of products for the automotive-foundry industry as for countless other industries. Vemek manufactures foundry chaplets, precision metal components, mechanical parts intended for use in the most varied industrial sectors.

Please contact our sales department at 1-800-543-0425 or send an email to orders@hillandgriffith.com and visit Vemek at http://vemek.it

Vemek

 

 

 

 

 

 

Tags: Hill and Griffith, Green Sand Casting Products, Green Sand Foundry Supply, Foundry Supply, Die Casting Supplies, Die Casting Process Improvement, Green Sand Technical Support, Green Sand Foundry Supplies, Die Casting Process, customer service

Hill and Griffith Indianapolis Employees Participated In The American Foundry Society Central Indiana Golf Outing

Posted by Samantha Farris on Fri, Aug 09, 2019 @ 12:17 PM

 

AFS GOLF OUTING JULY 2019

From left to right:

Wallace Oglesby-HG Maintenance, Ben Riley-HG Maintenance Manager, Doug Schwall-HG Technical Sales Rep, Donna Nijak-HG Plant Manager, John Hastings-HG Production Leader, Bob Waterloo(Captain Concrete)-HG Technical Sales Director, Jeff Garrison-HG Production, Shawn Taylor-HG Maintenance & Aaron(Chuck) Norris-HG Maintenance 

Tags: Hill and Griffith, Employee, American Foundry Society, AFS

The Hill and Griffith Company Welcomes Executive-Level Director of Sales

Posted by Hill and Griffith Company on Mon, Jun 17, 2019 @ 02:07 PM

The Hill and Griffith Company is proud to announce and welcome Ryan Canfield as the company’s Director of Sales & Business Development.

Ryan Canfield 560

Ryan will be responsible for sales team leadership, driving revenue, contributing to product selection, marketing, as well as general management responsibilities.

Canfield also comes to H&G with 17+ years of experience in sales, technical support, marketing and engineering for the foundry, die cast, precast and prestress concrete industries. Ryan’s proven track record was instrumental in increasing annual company revenue, customer retention and customer satisfaction ratings in previous direct sales and management roles. He also holds an Engineering Degree from Trine University in Angola, IN.

He joins the H&G team from Carbo Ceramics located in Houston, TX.

#marketing #sales #concrete


Hill and Griffith Customer Service

We're known for our hands on approach. Let us visit your plant and recommend products that suit your needs.

Hill and Griffith Samples

Product Samples

We are pleased to provide samples in quantities large enough to allow you to "try before you buy."
Contact Us »

Hill and Griffith Customer Service

Technical Services & Support

On-site casting defect investigations, product testing, machine start-ups and much more. Also, lab facilities are available to provide testing upon request.
Contact Us »

Tags: Hill and Griffith, Employee, Ryan Canfield

Race Now to Build Your Business at The Precast Show

Posted by Hill and Griffith Company on Fri, Mar 01, 2019 @ 10:52 AM

Today and tomorrow are your chances to gallop over and visit this year’s NPCA and PCI Convention in beautiful and historic Louisville, Kentucky, Feb. 28 - Mar. 2

Visit the Hill and Griffith Company's Booth 739 to learn more about application tips and performance improvements for your precast concrete release agent use.

HG 2019 Precast Show sm

From left to right: Dave Greek, Jr., Mike Lawry, Angela Cox, Bob Waterloo, Tom Dempsey and Tom Trainor.

  • Get out of the grandstand and onto the track with industry leaders and peers.
  • Discover the latest trends raising the stakes in a competitive marketplace.
  • Get the exclusive information you need to get you out of the gate and into the winner’s circle.

This year’s event kicked off with an opening welcome reception for PCI Convention attendees. Celebrating equestrian thoroughbreds with an evening reception and tour of the Kentucky Derby Museum, precast concrete thoroughbreds with our popular Design Awards, and our industry thoroughbreds with new, improved education offerings. Learn more at this PCI site page. The event is at the Kentucky International Convention Center, 221 S 4th St, Louisville, KY 40202.


The Precast Show is sponsored by the National Precast Concrete Association and the Precast Prestressed Concrete Institute with additional collaboration from the Canadian Precast Prestressed Concrete Institute and the Cast Stone Institute. The Precast Show 2019 will take place February 28 – March 2, 2019, in Louisville, Ky.

20181102 HG_1-2pgH_TPR-GS copy

The Perfect Release

Grifcote® and Cast-O-Magic® Concrete Form Release Agents
VOC Compliant, NSF Certified and Biodegradable Release Agents for All Concrete Applications 

Industry Leading Performance and Quality

Trained technicians are available to visit your site, determine your needs and design the right product for you.

  • Grifcote FR-50 & PR-5S VOC - Workhorse Release
  • Grifcote LV-50 Plus - NSF Certified for Potable Water Release
  • Grifcote Bio-Gold - Environmentally Friendly Release 
  • Grifcote CC-150 VOC - Premium Seasoning Agent
  • Cast-O-Magic, Con-Solver and Liquid Chisel
  • Corrosion Inhibitor for Steel Forms

Nationwide and International Distribution

 

The Hill and Griffith Company Booth No. 739 is easy to find. It's right-smack-dab in the middle of the show floor!

Hill and Griffith Booth 739 2019 Precast Show

We'll be showcasing our extensive product line at the show.

  • Concrete Form Release Agents
  • Rust Inhibitors
  • Spraying Equipment
  • Seasoning Agents
  • Concrete Dissolver's

Product Categories

  • Coatings
  • Lubricants
  • Other Chemicals
  • Release Agents
  • Rust Preventive Chemicals
  • Sealants
  • Sprayers

Hill and Griffith Customer Service

We're known for our hands-on approach. Let us visit your plant and recommend concrete release agents, packerhead concrete form releases, concrete form seasoning, potable water and non-petroleum concrete form release, biodegradable releases, rust inhibitors and concrete dissolver products that suit your needs.

Hill and Griffith Samples

Product Samples

We are pleased to provide samples in quantities large enough to allow you to "try before you buy."
Contact Us »

 

Hill and Griffith Customer Service

Technical Services & Support

On-site casting defect investigations, product testing, machine start-ups and much more. Also, lab facilities are available to provide testing upon request.
Contact Us »

 

Bulletins and Technical Papers for Concrete Casting Products 

Tags: Hill and Griffith, Employee, Precast Show

"GREAT MINDS THINK ALIKE"

Posted by Samantha Farris on Wed, Dec 12, 2018 @ 01:11 PM

The old saying "Great Minds Think Alike"! We here at HG, like to think that all our great minds bring more to the table then just thinking alike! Great things in business are never done by one person. They're done by a team of people!    

HG SALES MEETING DECEMBER 2018

Hill and Griffith's Management & Sales Team 

Tags: Hill and Griffith, Employee

Happy 5th Anniversary!

Posted by Hill and Griffith Company on Tue, Jul 31, 2018 @ 01:09 PM

 

NIJAK 5-YR ANNIVERSARY

Vice President Sales & Operations, Mike Lawry congratulates Donna Nijak, Plant Manager Indianapolis Facility, on her 5th Anniversary with The Hill and Griffith Company.


Hill and Griffith Customer Service

We're known for our hands-on approach. Let us visit your plant and recommend concrete release agents, packerhead concrete form releases, concrete form seasoning, potable water and non-petroleum concrete form release, biodegradable releases, rust inhibitors and concrete dissolver products that suit your needs.

Hill and Griffith Samples

Product Samples

We are pleased to provide samples in quantities large enough to allow you to "try before you buy."
Contact Us »

 

Hill and Griffith Customer Service

Technical Services & Support

On-site casting defect investigations, product testing, machine start-ups and much more. Also, lab facilities are available to provide testing upon request.
Contact Us »

 

Bulletins and Technical Papers for Concrete Casting Products 

Tags: Industrial Customer Service

How To Lose A Customer in 10+ Easy Ways - Industrial Customer Service

Posted by Hill and Griffith Company on Mon, May 14, 2018 @ 11:16 AM

We have all been there. We work our tails off to develop a new account, get the trial order, run the test and finally get the first real order. That, believe it or not, was the easy part.

Now, we have to keep the customer coming back! These tips apply to anybody who sells something, whether you are a manufacturer or a supplier in the precast concrete industry or any other industry. Many of these points can also apply to your everyday life with your family and friends.

Industrial-Customer-Service

1. Ignore them.
You’ve won their business and now have more important things to do – namely get more business. Unfortunately, your competitor who just lost the account is now thinking of ways to get it back. Large or small, you need to maintain contact with your customers to ensure they are satisfied. Let them know that you are always looking for new ways to help.

2. Make stringent credit policies.
“Our terms are net 30 days, and if you can’t live with that, go somewhere else.” No, we are not our customers’ banker, nor should we be responsible for banking their operation. On the other hand, you should know what your competitors are doing, know the industry standards and understand what you can live with. In the construction industry, it’s not uncommon for payments from some customers to lag 120 days. Those aren’t likely your terms, but if it’s a good customer, can you live with that? Your terms can be seen more as a guideline than an ironclad rule. In checking, you will probably find that receivables average about 43 days. Keep in mind that includes those accounts that pay in 30 days or less, along with those that stretch into 120 days. And yes, there is a line drawn in the sand as to how long you allow them to pay.

3. Don’t follow-up on requests or questions.
A customer calls you and asks for some information. It’s not in your area of expertise or responsibility, so you pass it on to the responsible person. A week later, the customer calls again. A week later the customer calls for the third time. If you are passing the baton, confirm it in writing and make sure your co-worker closes the loop with you. Yes, the customer belongs to all of us, but as the salesperson, you’re on the front line.

4. Fail to notify them of a change in policy or pricing.
Nobody likes price increases, but they are a fact of life in business, and when there is a price hike, it is your responsibility to notify the customer. A phone call puts you on offense rather than defense, and it is a lot easier to be proactive than to defend yourself when a customer is feeling blindsided by a larger-than-expected bill.

5. Micromanage them.
You have responsibilities. So do others. When it comes to the important things, be sure to follow-up but don’t think you need to cover every little detail. On one hand, it is your responsibility to make sure your customers are always well informed. On the other hand, you don’t want to be overbearing.

6. Prejudge them.
A customer comes to you, and it’s a small operation. You write it off. Then, later, you find that the company expanded the operation or purchased a competitor and is now a player in the market. When you are in the field, it is your responsibility to follow-up on all leads, even if it’s just a phone call to qualify the account.

7. Fail to stay in touch.
Sometimes a customer is in a remote area or just doesn’t fit into your travel plans as frequently as you would like. In that case, call them on the phone and say: “I was just thinking about you and decided to call to see how things are going.” That makes the customer feel wanted, which is how you always want your customer to feel.

8. Be sure to point out when they are wrong and you are right.
There is more than one way to point out when a customer is wrong. You need to be careful that you don’t end up arguing with the customer or play, “I told you so.” Present the facts and/or historical data. Being diplomatic is not easy, especially when dealing with a difficult person. Take your time, keep your cool, let things settle down and think about the right approach. Don’t show anger. You might win the battle with a direct confrontation, but you will surely lose the war.

9. Don’t ensure the question is answered.
You provided the requested information, but did you then ask, “does this answer your question?” This follows the concept of the “Johari Window.” Read this carefully and think about it: “What I said is not necessarily what you heard, and what I wanted to say is not necessarily what you wanted to hear.” Put yourself in your customers’ shoes and try to feel as they do when you are dealing with them. ‘Nuf said.

10. Stop trying to help your customers improve their business.
This applies to the materials you are supplying, but also to other business practices. Your first responsibility is to your own company and products, of course, but if you can share your expertise in other areas to advise a customer, it makes you an invaluable resource rather than just a salesperson.

(I should stop at 10, but …)
11. Stop trying to win business back.
The customer moved on, so there’s no reason to follow-up again, right? Well, guess what? Things change. And if you’re not in regular or semi-regular contact you might just miss a nice opportunity to win a former customer back.

12. Stop asking questions.
You can’t read the customer’s mind, but you can often see things that might prompt you to offer suggestions for improvement. Offer your comments, but don’t be obnoxious about it. Sometimes asking questions opens the door for you to share possible improvements.

13. Be a know-it-all.
It’s never a good idea to let customers know up front that you know more about their operation than they do and that you are smarter. Not a good idea … ever!

14. Be Inflexible.
When a customer is looking for a break or wants you to make an exception, your first response might be, “I’d like to help you, but rules are rules and my hands are tied.” Instead of just prejudging a request and dismissing it, delve a little deeper. Maybe you can bend the rules, maybe not. But being willing to listen and go to bat for a customer shows you care and your customer will remember that.

There are other ways to lose a customer, but this is a start. It never hurts to review your selling practices and to be responsible to yourself, your company and your customer. In all cases, be sure that you are giving them your full effort for the best industrial customer service.

Bob Waterloo is a technical sales manager, concrete release agents, for The Hill and Griffith Company, based in Indianapolis.


Hill and Griffith Customer Service

We're known for our hands-on approach. Let us visit your plant and recommend concrete release agents, packerhead concrete form releases, concrete form seasoning, potable water and non-petroleum concrete form release, biodegradable releases, rust inhibitors and concrete dissolver products that suit your needs.

Hill and Griffith Samples

Product Samples

We are pleased to provide samples in quantities large enough to allow you to "try before you buy."
Contact Us »

 

Hill and Griffith Customer Service

Technical Services & Support

On-site casting defect investigations, product testing, machine start-ups and much more. Also, lab facilities are available to provide testing upon request.
Contact Us »

 

Bulletins and Technical Papers for Concrete Casting Products 

Tags: Industrial Customer Service

Congratulations Ron Schweyer on your 5th Year of Dedicated Service!

Posted by Hill and Griffith Company on Thu, May 03, 2018 @ 07:59 PM

SCHWEYER 5-YEAR-revised

Dave Greek, Jr. congratulates Ron Schweyer on his 5th year anniversary.

Tags: Hill and Griffith